Automated supplier reminders: ask, follow up, prove.
A missing invoice is not solved by one hand-written email between two meetings. The platform detects the expense, identifies the merchant, finds their email, sends the request in your name, then follows up on a set cadence, until the invoice arrives.
The chain, from expense to first email
Detection
Card transactions without a supporting document are flagged continuously, within perimeters you define: merchant categories, caps, periods.
Identification
The merchant is identified from the transaction. If their email is unknown, a cascading search finds it: enrichment, capped at three passes.
First request
An email goes out in your name, collection mandate attached, with a unique reference that ties the reply back to the right file — even weeks later.
A follow-up cadence, set and bounded
4, 10, 21, 30 days
Four follow-ups at most, spaced to match the reality of a shop: the manager sees the email, finds it again, acts on it. Every send is kept with its exact content.
Then the phone
After four unanswered emails, the file joins the call queue: an operator phones, with the full history on screen. Nothing is ever sent twice.
A refusal stops everything
An address that refuses is excluded at once: no email will ever go out to it again. The file nonetheless stays documented end to end.
Proof of diligence
Who was solicited, at which address, when, with which content, under which mandate: everything is kept. That trail is what holds up in an audit — even without an invoice at the end.
Frequently asked questions
How many reminders before giving up?
Four emails, spaced 4, 10, 21 then 30 days after the first request. Beyond that cycle, the file moves to the call queue: a human phones the merchant. Every step is timestamped.
What if the merchant refuses to provide the invoice?
Their address enters a suppression list: no email will ever be sent to it again. The request stays open and documented, and the file can escalate in intensity (a call, then a formal notice if you decide so).
In whose name are the emails sent?
In the name of your company, with your collection mandate attached. The merchant knows exactly who is asking for what, and why you are entitled to ask: Article L441-9 of the French Commercial Code authorises it.
This brick powers supplier invoice collection. For the legal ground of the request, see the collection mandate explained (FR).