The invoice, or the proof of your diligence.
That is what "success guarantee" means here, word for word. An entrusted expense never ends with "we don't know". It ends with a compliant invoice, reconciled and delivered. Or with a complete file that proves, document in hand, everything you did to obtain it.
What no honest platform can promise
Making a merchant answer
No provider can compel a gas station or a parking operator to issue an invoice. French law obliges them to, but remedies take time. An absolute success-rate promise would be a marketing lie.
Guessing a contact address
Some businesses simply have no published email address. Our cascading enrichment documents that too: after each pass, what was searched and what failed is kept, not hidden.
Turning a receipt into an invoice
A reworked till receipt is still a receipt. We refuse that path: the difference between the two is exactly what makes VAT recoverable.
The commitment, both ways
Outcome 1: the invoice
The merchant answers: their document is read by OCR, matched to the original expense by score, and delivered with its corrected product lines. The loop is closed, the VAT is secured.
Outcome 2: the diligence file
The merchant does not answer, or refuses: the request is closed, documented. Who was contacted, at which address, on which date, with which exact content, under which mandate, what came back, how many reminders. Nothing is erased.
Between the two, no blind spot: an abandoned expense is worth as much as a justified one when you must prove good faith. That is the core of our audit trail.
Why a documented abandonment has value
During an audit, an expense without an invoice defends itself all the better when you show a serious, repeated demand. Our file rebuilds exactly that timeline: first solicitation, reminders at 4, 10, 21 then 30 days, answers received, possible formal notice. Every step is dated and attributed.
It is also the raw material for your decisions: a merchant who refuses in writing after three reminders no longer needs to occupy your teams. The platform flags them, deprioritises them, and your VAT corrections start from reality, not from hope.
How the guarantee is measured
- Per request: one status, one timestamped history, one single outcome — reconciled invoice or closed diligence file.
- Per company: the supporting-document rate and the average time to obtain, tracked in the monthly export.
- Per merchant: the number of solicitations, capped, with immediate stop after an explicit refusal. Chasing someone who said no is not diligence, it is harassment.
Frequently asked questions
Do you promise that 100% of invoices will arrive?
No, and nobody seriously can: forcing a merchant to answer is not possible. What we guarantee is verifiable: every entrusted expense ends with a reconciled invoice or a complete diligence file, available in the export.
What is a diligence file worth if the invoice never arrives?
It turns an 'unjustified' expense into a documented one: you can show who was contacted, at which address, on which date, with which exact content and under which mandate. That is exactly what a tax inspection asks for when no invoice can be produced.
Where do we see the outcome in practice?
Every collection request carries a status and its timestamped history. The monthly export gathers reconciled invoices on one side, diligence files on the other, with the corresponding supporting-document rate.